BMW BOX

I roll up the service driveway and wait roughly 30 seconds with the engine idling and my window down. A young man approaches my window and asks how he can help me. I point to the “Check Engine Soon” (CES) light on my dashboard. Without asking other questions, he asks “anything else?” I say that as long as this item is fixed that should be enough.

We both leave the ///M3 in the driveway and go to take a seat in the general service area with many desks situated near the windows with 2 seats available for customers per desk. The young man sits and places my key in a key-reader attached to the computer. All of my car history pops up and he says I need an inspection II but it cannot be done until the meter on the car reaches < 400 miles to inspection. Fair enough, I'll bring it in another 200 miles.

After all my info is typed up, with an estimated cost of $0.00, he writes me a slip for a loaner car and sends me on my way.

The first day I get a call back saying that the service techs can't figure out what's wrong with either my DME or fuel system, so they need to keep it another day. I agreed, and asked that I hope I get my car by Labor day weekend. The next day they say that they suspect a fault in the DME but will need to escalate to BMW NA. Ok, just get my car by the weekend. 4 days pass and it is labor day friday. They say they need to reflash the car but can't do it until Tuesday.

I waited until Tuesday the following week and they reflashed my DME to the latest update (I had stock software anyway). They then noticed I had a bad fuel injector. That was replaced.

I was very happy that I finally got my car Tuesday afternoon and returned the loaner car. My only problem with the service was that now, roughly 2 weeks after the service, I have a giant bill from Hertz rental saying I owe them $300+ for the rental. WTF, Irvine BMW said they would pay for all the days my car was in service.

Looks like I gotta call them again!

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